PLEASE READ CAREFULLY BEFORE ORDERING
Our preferred shipping method is FEDEX Ground Home Delivery service. If you ordered shipping by USPS please be aware that it is usually takes longer for the order to arrive.
CUSTOM MADE BLANKETS and COVERS ARE NOT REFUNDABLE.
CUSTOM MADE PRODUCTS SUCH AS, BUT NOT LITIMED TO SPECIAL ORDER CUSTOM COVERS, BLANKETS WITH IMPRINT OR BLANKETS WITH CUSTOM INSATLLED GROMMETS, BLANKETS WITH ANY ALTERATIONS ORDERED BY THE CUSTOMER ARE NOT RETURNABLE AND NOT REFUNDABLE .
We provide no guarantee explicit or implied as of the quality of workmanship or the final product. Blanket dimensions are not exact and may vary slightly. Grommets will be placed according to your description, but some deviations should be expected and do not constitute a faulty product.
Dimensions of the blankets are not exact and may deviate slightly. To provide for continuity of the material during quilting process, outer fabric may overlap on the surface of the blanket. Same is true for the filler, ocassionally filler would overlap creating an area of the blanket that may be thicker than the rest of the blanket. Thread may occasionally get loose. Those minor imperfections are part of the quilting process and do not constitute a faulty product. It does not prevent blanket from serving its purpose as a Moving blanket to portect furniture.
CANCELLATION POLICY
We normally ship all orders the same day or the next day. If we do not have your item in stock or the item was not shipped and you wish to cancel – there is no cancellation fees.
All cancellations MUST BE IN WRITING.
If you wish to cancel an item that is out of stock or was ordered by mistake, please e-mail your cancellation request to contact_us @moverssupplies.com as soon as you decide to cancel.
Our shipping cut off time is 1 PM. If the order is cancelled after it has been shipped then it will be treated as a “Return” with all applicable charges.
If it is a custom order, such as custom cover or blanket with custom grommets, and if we had started working on the order – it cannot be cancelled. If you do not need the product anymore, we will refund the shipping costs, but the product cost is not refundable.
RETURN POLICY
MoversSupplies.com strives to ship all orders as soon as possible ( within 2 business days, custom orders might need additional time depending on the specifics of the order). MoversSupplies.com cannot be held responsible for late deliveries, carrier delays, weather or incorrect/incomplete address information. The carrier will attempt delivery at least 3 times and should leave a notice each time.
If an order is returned to us because of incomplete or incorrect address information (as given to us by the customer), we will make every effort to reship if so desired, but the customer will have to pay for any additional shipping charges on the 2nd attempt.
If the reason for return is late delivery – the customer is liable for shipping charges in both directions plus 25% restocking fee.
If the item ordered is out of stock – we will notify you immediately.
USED ITEMS are NOT RETURNABLE and NOT REFUNDABLE. If you need to return the merchandise because you no longer need it, or changed your mind or for other reason you MUST return the merchandise within 5 business days after delivery, IN THE ORIGINAL CONDITION and in ITS ORIGINAL PACKAGING. If the ITEMS are found to be used USED there will be NO REFUND.
REFUSED DELIVERIES
Any order refused at the time of delivery, will not receive any credit back. If you have a question or concern regarding your order, you should contact our customer service department, as soon as possible!
AUTHORIZED RETURNS
If you are dissatisfied with your purchase after you receive it, you may return it in its original condition for a refund. However, you will first need to get a return authorization from us and you will be responsible for the shipping charges in both directions. please e-mail your return request to contact_us @moverssupplies.com . After we receive the item we will notify you of its receipt. We will need your credit card number and expiration date information to process the refund. If your return is not due to our error – a 25% restocking fee will be deducted from the amount of refund due.
All moving kits must be returned as shipped, no partial kits accepted. E-mail contact_us (at) moverssupplies.com to get your return authorization. Please provide your phone number if you want a customer service representative to call you back. Once you have received a verbal and written email authorization from customer service to return your order, you must do so at your expense. DO NOT REFUSE THE ORDER! You must accept the order and mark all packages clearly with the Authorization Number you have been given. All returns must be made within 5 days after delivery.